Contact Us
Polygroup’s friendly Customer Service representatives are available to answer your questions and to offer more detail about our products.
For customers - please visit our Online Help Support or email us at warranty@polygroup.com
For retailers - please contact our respective offices or submit an email form below:
International Customer Service Contact Information
United States Customer Service
U.S. Toll-Free Phone Number:
1 (888) 919-0070
Hours of Operation:
Monday - Friday
10:00 AM – 7:00 PM EST
(Expanded hours during peak season)
United Kingdom Customer Service (England, Scotland, Wales, Ireland)
Contact Name:
Ana Bonita
Phone Number:
+44 (0) 330 0904 424
Email:
support@poly-group.co.uk
ana@geemac.biz
pavlina@geemac.biz
Hours of Operation:
Monday - Friday
9:00 AM – 5:00 PM
ALDI (Germany, Austria, Portugal, Spain, France, Belgium, Netherlands, Denmark and Poland)
Contact Name:
Uli Klein
Email:
uli.klein@polygroup.com
uli.klein@rms-gruppe.de
Costco (ALL except USA, CAN, MEX)
Contact Name:
Candy Xu
Snow Wang
Eric Sze
Email:
candy.xu@polygroup.com
snow.wang@polygroup.com
eric.sze@polygroup.com
Denmark Customer Service
Contact Name:
Christian
Max Frisch
Email:
Christian@maxtoys.dk
max@maxtoys.dk
France Customer Service
Contact Name:
Fabrice Cazier
Email:
fcazier@leisurenpleasure.com
Holland/Germany Customer Service
Contact Name:
Uli Klein
Email:
uli.klein@polygroup.com
uli.klein@rms-gruppe.de
Hungary Customer Service
Contact Name:
Attila Adam
Email:
attila.adam@globalbrandscee.com
Italy Customer Service
Contact Name:
Nicola Tonolo
Floriano Masci
Salvatore Farina
Email:
nicola.tonolo@globalfar.com
floriano.masci@globalfar.com
farina@globalfar.com
Romania Customer Service
Contact Name:
Florin Cristea
Email:
florincristea22@gmail.com
Serbia Customer Service
Contact Name:
Alek
Email:
aleksandar.savovic@svezabazene.rs
South Africa (Evergreen Classics)
Contact Name:
Mischa
Email:
mischa@firstdutchbrands.co.za
Spain Customer Service
Phone Number:
900 905 437 – free toll number
Email:
apoyo@polypool.es
For Corporate Retail Sales inquiries only
For customers, please visit our Online Help Support or email at warranty@polygroup.com
Submitting Ideas
Although we appreciate that you and others may want to work with us on new products, we do not accept unsolicited ideas. While we realize exciting ideas abound, for legal purposes we have this policy to avoid potential misunderstandings and to draw a clear line between Polygroup as a product and brand innovator and others who might seek to claim rights in Polygroup products or brands. So, we ask that you please refrain from submitting any unsolicited ideas, proposals, or other works to a Polygroup company, or its employees, contractors or agents, including at trade shows. If, however, you still choose to do so, please be aware that the following terms will apply to your submission:
Terms of Idea Submission
You agree that any submission by you to a Polygroup company, including its employees, contractors, or agents, automatically becomes the property of a Polygroup company and that Polygroup may use or redistribute it for any purpose and in any way, all without any compensation or attribution to you. You agree that no Polygroup company, nor employee, contractor or agent, will have any obligation of any kind to you on account of your submission, including any obligation to keep any submission confidential. You forever surrender, waive, and release all rights (intellectual property or other) in the submission.